Lead and evolve the Field Services organization across North America, overseeing regional field operations, remote technical support, and fleet management to deliver consistent, high-quality service.
Drive operational excellence through data-driven decision-making, continuous improvement methodologies like Lean and Six Sigma, and a focus on customer experience and cost control.
Manage multiple operational P&Ls, develop strategic plans, and collaborate with cross-functional teams to support growth and scalability.
Verra Mobility is a global leader in smart mobility, developing technology-enabled solutions for safe cities and smart roadways. They are a large company with over 10,000 safety cameras, serving 8.5 million vehicles, and have a culture centered on integrity, accountability, and collaboration.
Own operational execution for a partner portfolio, including configuration, billing, integrations, and reporting.
Lead implementations and escalations, coordinating with internal teams to resolve issues and keep commitments on track.
Serve as the day-to-day operational point of contact for partners and deliver account business reviews.
Sword Health shifts healthcare from human-first to AI-first through its AI Care platform, reducing costs for payers and employers. Backed by leading investors like Khosla Ventures, the company has raised over $500 million and serves more than 1,000 enterprise clients with over 700,000 members.
Oversee multiple new shop launches and operations as the Subject Matter Expert, ensuring successful integration with the New Business Integration team.
Lead, educate, and develop employees while managing daily manpower, performance, and administrative functions.
Communicate with customers, monitor equipment, enforce safety compliance, and support the Sales Team and Regional Implementation Manager.
Amerit Fleet Solutions is one of the leading fleet maintenance companies in the US. They are a large organization with a culture emphasizing safety, employee development, and inclusion.
Manage day-to-day network operations and lead a team of Apheresis Operations Account Managers.
Collaborate with field commercial teams to improve apheresis scheduling, site readiness, and patient access.
Serve as operational escalation point for collection site issues and ensure compliance with regulatory standards.
Dendreon is a biotechnology company that developed PROVENGE, the first FDA-approved immunotherapy for metastatic castrate-resistant prostate cancer, using a patient's own immune cells. With manufacturing facilities in California and Georgia and a nationwide commercial team, Dendreon fosters a culture of putting patients first, integrity, trust, continuous improvement, and accountability.
Own the operational execution of new customer test kit launches, ensuring milestones are tracked and programs are ready for go-live.
Coordinate directly with customers, laboratory partners, and fulfillment providers to manage launch activities and resolve issues.
Monitor key metrics across inventory, shipping, and sample processing to identify and address operational issues early.
Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated. Backed by top venture capital firms, we are a fast-growing team working to make healthcare personalized and proactive.
Teach core skills in product operations including operations management, process improvement, project management, problem solving, and data analysis.
Provide guidance on applying AI fundamentals and AI automation to streamline modern workflows.
Support students with career development including resume review, interview prep, salary negotiation, and networking strategy.
Leland connects people with the experts, programs, and communities they need to land the job, get into the school, or upskill for a world being rewritten by AI. Since 2021, they've raised $19 million from world-class investors and helped tens of thousands of people reach their most ambitious goals, fostering a culture that treats ambition as sacred.
Actively manage escalated roadside assistance cases, providing real-time coaching and support to ensure service excellence.
Monitor team performance metrics and intervene proactively to maintain service flow and resolution timelines.
Partner with operations leadership to identify trends, drive improvements, and model a customer-first mindset.
HONK transforms the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. As a remote-first company, they are a community of diverse and passionate individuals who believe in the strength of inclusivity and collaboration.
Own the end-to-end retailer onboarding process, from contract through go-live, coordinating with engineering and customer success.
Manage weekly scan data submission health, publish dashboards, and ensure timely issue resolution with retailers and CPG partners.
Serve as primary contact for Altria and RJR, handling compliance, issue remediation, and cross-functional coordination.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions to over 100,000 restaurants in more than 110 countries. The company embraces a 'Better Together' ethos, offering Unified Customer Experience solutions.
Lead operational initiatives to enhance accessibility and efficiency for accommodated testing experiences.
Partner with product teams and stakeholders to operationalize new capabilities and workflows.
Analyze data and improve processes to ensure reliable delivery of digital assessments.
The company is focused on expanding access and improving educational outcomes through digital assessment experiences. It is a mission-driven organization with a supportive team environment and investment in professional development.